Our call center can help you save time and staff employment costs by performing all your customer service tasks professionally and efficiently around the clock.
We provide the following services: • Customer enquiry management. • Acceptance of customer orders. • Registration of malfunctions.
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Ensures the distribution of incoming enquiries sent via various communication channels, telephone, e-mail, chat, social networks through a unified system so that they are answered properly and in a timely manner.
Fast response
Calls are received by several dozen professionals, making the response time extremely fast, which strengthens the relationship of service users and their customers and provides a competitive advantage.
24/7 service
Our contact center is open 24 hours a day - the users of our services can rest assured that their customers’ calls will be answered at any time and whenever necessary.
Quality control
Call center has implemented tools, supervisors, call recording systems, and agent performance evaluation systems that help ensure the quality of customer service.
Feedback
Our statistical data processing system ensures the monitoring of managed projects, and generates real-time and historical reports on qualitative and quantitative indicators.
Payment after the fact
Our contact center services are charged only after the fact of the work performed and for the achieved work result, enabling service recipients to reduce their office and staff costs.
Why should you choose Increla's call center services?
Increla call center – A team with many years of experience providing professional services throughout Lithuania. Our large team of specialists ensures the highest quality of service and offers a wide range of services, such as: telemarketing and SMS servicesthat help you communicate with customers efficiently and quickly.
How does a call center help increase sales?
Increla call center provides professional services designed to effectively boost sales. Our team actively engages with customers by offering them personalized recommendations and reminders, with the aim of not only meeting their needs but also encouraging purchases and increasing sales volume.
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