Call center
services 24/7

We offer high quality customer service via phone calls for companies that seek to optimize costs and improve customer services.

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Telemarketing
services

For the companies that are looking to increase their sales. Our goal is to help YOU grow your customer database and improve customer service.

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SMS services

It is a service that saves time and helps in business development, because in a very short time, without the help of human resources, it provides the opportunity to inform a large number of customers at the same time about issued invoices, debts, promotions, new products, events.

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Interactive
voice response (IVR)

Informing customers and conducting surveys using an automatic caller. A popular and cost-lowering solutions for informing or interviewing large flows of customers.

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Virtual Assistent
service

A service that eases work and saves personnel costs. Our virtual assistant will perform all of the needed tasks operatively and in high quality: manage messages andcomments and emails in you social networks, administrate your database and documents, oversee your calendar visits, upload the necessary information to e-commerce channels.
We will manage social media posts and comments, handle emails, maintain your database and documents, manage your calendar appointments, and upload the necessary information to e-commerce channels.

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Surveys

The professional team at Increla specializes in market research and offers a wide range of survey services. We conduct various types of surveys—online, by phone, and in person—as well as IDIs and FGDs. We combine different methods and conduct mystery shopping studies that provide valuable insights.

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How can our contact center assist you?

Taking into account your specific business needs and the nature of your operations, we offer a range of call handling and lead generation services designed to boost sales and improve productivity.

Call center 24/7

A call center that provides professional, high-quality customer service around the clock can help you save a significant amount of time and the resources required to recruit staff.

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Telemarketing service

Our extensive experience working with products and services from a wide range of companies can help your business grow its revenue and profits and achieve its goals, whether large or small.

 

We guarantee the effective and high-quality sale of your product or service.

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SMS services

SMS messages are used to improve customer feedback, promote repeat sales, and maintain customer loyalty. They are also used by service companies that want to inform their customers about emergencies and other situations.

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Interactive voice response

IVR is a service that uses pre-recorded messages and is widely used in various business sectors to facilitate communication with customers, suppliers, and partners.

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Virtual assistant

A virtual assistant will provide professional secretarial services and enable your company to
stay in touch with your customers 24 hours a day, 365 days a year.

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All services

We have earned their trust

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We are the largest providers of postal services in Lithuania. We signed a contract with „Increla“ Call Center for a telemarketing project. The purpose was to present our services to new clients and find new customers interested in our contracts. The outbound calling campaign was conducted by „Increla's“ professional sales managers, who accomplished all challenges in a short time with high results. We are thankful to „Increla“ Contact Center for their significant help in achieving the best results. We recommend „Increla“ as a valuable partner.

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Greta Raupytė
AB “Lietuvos Paštas” Call Center Group Leader

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Increla conducted a survey of potential users of telemedicine services, the results of which were used in an application for an EU Structural Funds project under the “Smart e-Services” measure. We were very satisfied with the organization and execution of the survey, as well as with the reports and analysis of the results. The work was completed quickly, professionally, and precisely according to our needs. Our project won the competition and will receive funding.

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Acting Director General Kęstutis Strupas
Public Institution Vilnius University Hospital Santariškių Clinics

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We began working with the Increla contact center to identify potential customers, generate interest in purchasing, and conduct market research. We are satisfied with the results of this work, which helped attract potential customers, improved the quality of customer service, increased awareness of the new product, and had a positive impact on its market launch. The project was successfully implemented by competent sales managers.

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Kristijonas Kaikaras
UAB „Microsoft Lithuania“ General Director

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We would like to note that Increla’s professional call center equipment and its competent call center agents, who were specially trained for this task, successfully managed this information hotline, ensuring high quality metrics of 90% / 15. Unanswered calls did not exceed 3%. Increla provided high-quality call handling, responded promptly to customer inquiries, and accurately provided all requested information.

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Milda Urboniene
Director of UAB „Publicum“

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We have started to work with JSF „Increla“ Contact Center with the goal of finding new clients and generating more sales. The benefit of this organized campaign was that within a short period of one month, we received a database of potential clients with whom we are still working. This cooperation between us and JSF „Increla“ has exceeded our expectations.

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Tomas Ravinskas
JSF „Autoverslo automobiliai“ Commercial Director

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We began working with the Increla contact center on active sales, customer acquisition, scheduling meetings, and finding partners. Within a short period of time—just one or two weeks—we received a list of targeted clients, and our company was recommended by competent sales managers. The benefits of the organized sales campaign: we received a database of potential clients that not only met but exceeded our company’s expectations.

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Almantas Krikščiūnas
UAB „AI Trade“ Director

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    More detailed information about how Increla handles your personal data is provided here.

    Our contact center will help you reach your target customers!

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    98%

    Operator availability index

    90%

    Service Level Agreement

    80%

    Survey and market research results are obtained from 80% of existing customers

    90%

    Customer calls answered within 15 seconds

    Our team