About us

We offer professional services for handling calls and other customer inquiries (emails, SMS, social media) that meet global quality standards for businesses.

Our team

1
Linas
Orvydas CEO
2
Vilma Misiūnienė Operations Manager
7
Kristina Balevičiūtė Business Development Manager
4
Greta Mikštienė Team Leader
5
Brigita Biekšaitė Team Leader
10
Agnė Kuznecovienė Telemarketing Team Leader

Company

The competence of Increla is based on its 30 years of work experience. Our company's success and longevity is the result of our desire to grow and improve. We believe that remaining among the market leaders is only possible when you are able to adapt to the constant changes in the market, as well as modernize and implement innovations in your business activities.

Increla uses the most modern working methods, boldly invests in its employee training and leisure, and implements the most advanced software technologies.

The professional software used at the Increla contact center enables us to serve customers across various channels using a single, unified mechanism for routing inquiries (calls, email, SMS, chat). The efficient allocation of human resources and the optimization of work processes through call distribution algorithms ensure the highest quality and quantitative metrics.

>30

Years of experience

100K+

Flows per month

95%

Efficiency

SLA

SLA 80%/20 sec.

Interested?

Register for a free consultation and we will offer the best solution for your business.

Register for consultation





    More detailed information about how Increla handles your personal data is provided here.

    Our mission

    To provide qualified contact center and/or customer relationship management services that meet the highest quality standards for business and government organizations.

    Our vision

    To be the most innovative and highest-quality provider of customer relationship management services.

    They define our relationships with customers, shareholders, employees, business partners, and the public.

    Professionalism

    Continuous improvement and skilful execution of each task is part of our daily work, since the performance of our clients depends on our professionalism and knowledge.

    Responsibility

    In order to provide real value and exceed expectations, we treat the needs of each customer as if they were our own.

    Cooperation

    We strive for the best results by working closely with each other, as well as with our customers and partners.